Stephen Hampshire, Client Manager TLF Research, Customer Insight Magazine 2022 What is insight? For me,…
Rob MacDougall14 September 2022
This is the final instalment of a three-part series where we’ve looked at the impact…
Rob MacDougall9 August 2022
This is the second of a three-part series where we look at the impact of…
Rob MacDougall9 August 2022
60:40. That’s the ratio of consumers that think things will: be permanently changed:go back to…
Rob MacDougall8 February 2021
Your monthly CX and insight update from TLF Research "There's no such thing as simple.…
wolff6 October 2020
All survey statistics come with a degree of uncertainty, which we normally call their confidence…
wolff6 October 2020
Some people think it is. NPS is a good indicator of future business growth however,…
Rob MacDougall25 September 2020
